Shipping policy
Shipping & Delivery
Delivery Conditions
Your orders are shipped within 5 business days (Monday–Friday) after payment confirmation.
Depending on the courier company, delivery takes approximately 3–7 business days.
All orders are shipped via our contracted courier partners.
How can I place an order?
You can place an order on our website either as a guest or by creating an account.
Creating an account allows you to benefit from exclusive offers and member-only advantages.
To place an order:
- Go to the product page
- Select your preferred color and size
- Click on “Add to Cart”
- Click the cart icon at the top right corner
- Enter your shipping and payment details
- Complete your order
Which shipping company will deliver my order?
All orders are shipped via our contracted courier companies.
How much is the shipping fee?
The shipping fee will be clearly displayed before checkout in your cart.
What happens after I place an order?
Once your order is successfully received:
- You will receive an order confirmation email
- Your order will be prepared and shipped as soon as possible
- Orders are dispatched within up to 3 business days after confirmation
If your order includes a pre-order item, the shipping timeline will be specified on the product page.
Once your package is handed over to the courier, you will receive a shipping confirmation email.
Payments can be made securely via credit card.
How can I track my order?
You can track your orders by logging into your account and visiting:
“My Account” → “My Orders” → “Details”
What should I check upon delivery?
Please inspect your package in the presence of the courier.
If you suspect any damage:
- Open and check the package before accepting it
- Request a damage report from the courier
- Do not accept the package if the product is damaged
Once the package is accepted, it is considered that the courier has fulfilled their responsibility.
I forgot my password
Click on the “Forgot Password” link on the login page and enter the email address you used during registration.
You will receive a password reset email shortly.