Refund policy

Returns & Exchanges

Warranty & Return Conditions

All our products are covered under our company’s warranty.

To ensure warranty validity, please inspect your package at the time of delivery. If you notice any damage, do not accept the package and request a damage report from the courier.

Any alterations, deformations, or changes made to the original form of the product will void the warranty and return eligibility.

In accordance with Law No. 6502 on Consumer Protection, you have the right to withdraw from your purchase within 15 business days, provided that the return conditions are met.

Return Conditions

Products must be returned complete and in their original condition, including all accessories and packaging (tags, pins, bags, etc.).

The product must be unused and suitable for resale
No stains, tears, damage, or alterations should be present
The original packaging must be intact and undamaged
Items must be securely packed to prevent damage during shipping

For cosmetic products (such as perfumes), the packaging must be unopened.

Due to hygiene reasons, underwear products are not eligible for return or exchange.

If no information regarding your request is included in the returned package, it will be processed as a standard return.

Return Shipping

Our system does not automatically generate a return shipping label.

Returns can only be sent to our warehouse address.

To initiate a return, please follow these steps:

Visit your nearest Sürat Kargo branch
Provide the return code: XXXXXX
Send your package free of charge

After shipping your return, please email the following details to:
info@vachtmoda.com

Shipping receipt
Your order number
The product(s) you are returning

⚠️ Please make sure to use the correct return address.

If you choose to send your return via a different courier, the shipping cost must be covered by the customer. However, if you provide a valid receipt or invoice, the shipping fee will be refunded to your bank account.

Return Process

Once your product reaches our warehouse, it will be inspected for compliance with return conditions.

If approved, your return will be processed within 2–10 business days
If not approved, the product will be sent back to you

Refund processing time depends on your bank.

For installment payments, refunds are issued to your bank in full, and your bank will return the amount to your credit card in installments based on your original payment plan.

Campaign & Shipping Policy

If campaign conditions are still met after a return, the campaign remains valid
If conditions are no longer met, the discount will be canceled and deducted from the refund
For orders with free shipping, if the remaining amount falls below the campaign threshold, shipping costs will be deducted from the refund

Exchange Process

If you would like to request an exchange, please follow these steps:

Send an email to info@vachtmoda.com with the subject line: Exchange Request
Include your order number
Attach images of the product and all package contents

If requesting a size exchange, please specify the desired size.
If requesting a different product, please specify the product name and size.

Exchanges are subject to stock availability. If unavailable, a refund may be issued instead.